Chapter 6 | TABLE OF CONTENTS | Chapter 8 |
CHAPTER 7 |
Reference Assistance |
Finding |
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WSA’s
approach to reference makes the staff’s presence necessary. |
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All
staff in the reading room are not needed to assist patrons on a full time
basis. |
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WSA Uses a Traditional Approachto Reference Services |
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Patrons
needing information from WSA must request the assistance of a reference
archivist. WSA
has yet to develop a comprehensive array of modern finding aides. |
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The User-Centered Approach As a Model |
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AHC’s
approach to reference is characteristic of a self-service approach to
archival research. WSA’s
approach limits patrons’ ability to access research material without
assistance. |
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Recommendation: The WSA should
evaluate current staff assignments. |
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WSA
should evaluate the utilization of reading room staff. |
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